At Amext Healthcare Pvt. Ltd., our "Health First" philosophy ensures that we prioritize sustainable health outcomes and the highest standards of quality for our customers. We understand that sometimes a return may be necessary, and we strive to make this process as transparent and professional as possible.

1. Return Eligibility Window

• Standard Return Period: Customers may initiate a return request within 10 to 20 days of receiving their order.
• Extended Window: In specific cases or promotional periods, this window may be extended up to 30 days at the company's discretion.

2. Conditions for Returns

To maintain our strict safety and purity standards, all returns must meet the following criteria:

• Original Condition: Items must be returned in their original, unused, and unopened packaging.
• Product Integrity: The product seal must be intact; the container must not be broken or tampered with.
• Proof of Purchase: A valid receipt, tax invoice, or order number is mandatory.

3. Non-Returnable Items

Due to the specialized nature of our pharmaceutical and nutraceutical offerings, certain items are excluded from our return policy:

• Customized Goods: Products customized or specially formulated to meet specific requirements cannot be returned.
• Promotional/Clearance Items: Items sold under "Final Sale" terms.

4. Refund Process & GST Policy

Once your return is received and inspected by our quality assurance team, we will notify you of the approval or rejection of your refund

Refund Calculation: Please note that the final refund amount will be processed after the deduction of applicable GST (Goods and Services Tax).

Method of Refund: Approved refunds will be credited back to the original payment method or via bank transfer within standard timelines.

5. How to Initiate a Return

If you need to return a product, please contact our support team with your order details. We are committed to ethical healthcare practices and will resolve your query with clinical precision.